Frequently Asked Questions

What are the hours of the Spa?

Our facilities are available from 8:30am to 6:00pm. The first appointment of the day begins at 9:00am, with the final appointment starting at 4:30pm.

What do I get with the Spa Day Pass?

Spa Day Passes are available on a limited basis by reservation only and include access to our spa-exclusive facilities, along with a locker, robe, and slippers for your comfort.

Which areas of the spa are co-ed?

Our relaxation areas and outdoor spaces including the mineral pool are welcoming to all guests, while our locker rooms are thoughtfully designated for gender-specific use to ensure comfort and privacy.

What is the cancellation policy?

Spa: If you wish to cancel or reschedule an appointment, we require 24 hours notification. Missed appointments without proper 24 hours notice to spa reception are subject to a 100% charge for reserved services.
Room Reservations: You may cancel or modify your reservation up to 14 days prior to your arrival date to receive a full refund of the first night’s stay deposit. Changes to arrival dates must also be made at least 14 days in advance. Cancellations or modifications within 14 days of arrival are subject to our cancellation policy. For assistance, please contact our reservations team.

Are we able to order lunch in the spa? Can we order cocktails or champagne/alcohol in the spa?

Food & beverage service within the spa is thoughtfully limited to smoothies and coffee, which are available for you to enjoy at any time during your visit. We have a selection of infused waters, tea, elixirs, and light, nourishing bites from our esteemed culinary team in the Iris Lounge, available throughout the day for our spa guests. Our restaurant is just a peaceful stroll through our hallways, and we’d be delighted for you to experience lunch there. To ensure availability, we recommend reserving your table when booking your spa services, allowing you to fully enjoy your day with us.

Is the mineral pool open all year?

The mineral pool is enjoyable year-round, heated to 101 degrees, and protected from the elements by a retractable awning.

Are the Spa amenities included with a manicure or pedicure?

Every service except for the nail services includes the spa amenities from 8:30-6pm. If you would like access to the amenities with a nail service, you can buy an additional day pass subject to availability for $75 for off-property guests and $50 for inn guests.

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